Returns
No returns. We still make it right.
Food safety means a drink cannot come back to us once it has left. What we can do is fix an order that turns up damaged, short or wrong — by email, in one go, and you keep the cans.
No returns on food and drink
Damaged or wrong: 14 days
Replacement or refund, your call
Nothing to send back
The policy
What we cover.
A drink cannot be resold once it has left us, so there is no return path. The policy is written around the one thing that does go wrong.
01 · Changed your mind
Not accepted
on food and drink
- A drink that has left us cannot be sold again, so it cannot come back.
- This applies to opened and unopened cans alike.
- Not shipped yet? We can still cancel it in full.
02 · Damaged, short or wrong
14 days
from delivery
- Send a photo of the carton through our contact form.
- We replace it or refund it, whichever you prefer.
- You keep whatever did arrive. Nothing to post back.
How it runs
One email, one reply.
There is no return label to print. Use the contact form and tell us what happened; our team will reply with the next step.
- Include
- Your order number, and a photo if the cans arrived damaged.
- Refunds
- Go back to the original payment method in the currency charged at checkout.
- Subscriptions
- Skip or cancel before the next billing date. The same cover applies to each delivery.
The fine print
The policy, in full.
No returns or exchanges on food and drink. Orders that arrive damaged, short or incorrect are replaced or refunded, and approved refunds go back to the original payment method.
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No returns on food and drink
We do not accept returns or exchanges on our drinks, opened or unopened. Once a can has left our hands it cannot be sold again, so there is nothing to send back and nothing we can resell.
Policy -
What is covered
Orders that arrive damaged, incomplete, or not what you ordered. Report these within 14 days of delivery.
14 days -
How to report a problem
Use the contact form with your order number and, for damage or an incorrect shipment, a clear photo of the carton and cans as they arrived.
Photo needed -
Cancelling before dispatch
If your order has not shipped yet, contact us and we will cancel it and refund it in full.
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How refunds are issued
Approved refunds are returned to the original payment method, in the currency charged at checkout.
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How long a refund takes
We process approved refunds promptly. Your bank or card provider may require additional business days to post it.
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Subscription deliveries
Skip or cancel upcoming deliveries from your account before the next billing date. Each delivery carries the same cover for damaged or incorrect orders.
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Wholesale and trade orders
Wholesale orders are handled according to the terms confirmed with the trade order.
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Your statutory rights
This policy does not limit any rights available under applicable consumer-protection law.
Nothing under that filter.